OUR SUPPORT CENTRE AND HOTLINE ANSWER FOR YOUR QUESTIONS
During a project you will be continuously supported by our consultant. This means for you: Comprehensive competence one-stop and a direct contact person. The project phase ends with the implementation of the software into the productive environment and the signing of a bilateral declaration of acceptance.
Subsequently you will be directly supported by the ANSWER support hotline, with complete access to the Voigt experts.
What is ANSWER?
In order to ensure an integrated and secure transmission of your request, we dispose of a support centre, which collects all incoming questions. By the implementation of a ticket-data base, we were able to achieve more efficiency and transparency in this important service domain. By using the ticket-data base we do not only want to improve our traditional „hotline“ but we are consciously aiming at a modern information management. A fast, secure and transparent handling of your request by our Voigt experts is guaranteed.
To all incoming requests and problem descriptions a solution will be assigned after conclusion. This guarantees a complete documentation of all activities (amendments, implementations, new requirements) regarding our software modules. During the delivery of a new release, a comprehensive delivery document, including all tickets, will be provided to you in order to ensure a successful start with the new software version.
The support-team consists of qualified employees of the Voigt Software und Beratung AG, who are at your disposal on weekdays from 8. a.m. to 5 p.m. Other service times are certainly possible after arrangement.
How can you reach ANSWER?
by phone +49 (0) 7062 9155 33
or fax +49 (0) 7062 9155 155
In urgent cases you can use the phone no. +49 (0) 7062 9155 25
or send your question by eMail to: answer (at) voigtsoftware.com